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To All Our Valued Customers,

In this uncertain time, we want our clients to know that at FACT HVAC we treat all of our customers as part of our community and family. We are committed to providing top-quality HVAC service while giving you the facts, and we believe the facts include addressing COVID-19 and the fears we all have, as well as providing solutions to the needs of our customers.

We are monitoring the COVID-19 outbreak closely and are implementing the recommended CDC/WHO/OSHA safety precautions for our technicians and office staff. This is a fluid situation that is changing every day and we will continue to adjust our protocols as necessary to do our part in helping to keep our community safe.

Please know that we are training our staff to follow safety protocols and that we will continue to provide our services without up-charges, price gouging, or fear-based selling. You can count on us to provide service with an abundance of caution, but with the same transparent prices and standards we have always had.

Here is what you can expect:

Concerning Our Technicians: Out of an abundance of caution, our technicians have been outfitted with approved respirators, disposable gloves, and sanitizing equipment to be used when they are required to enter a customer’s home during a service call. Additionally, they have been trained in the best practices to mitigate the possibility of exposure for themselves as well as the customers they serve.

Concerning Your Appointment: At the time of scheduling your service appointment, as well as when our technician arrives at your door, you will be asked basic questions about any possible health concerns in your home. These questions are for the sole purpose of safety for all parties and will be kept confidential in accordance with HIPAA regulations. Your answers will not be recorded in any system or passed along to any third-parties, including our home warranty partners.

Concerning Our Office Staff: We have implemented social distancing recommendations within our office, and are prepared to utilize remote working procedures in order to guarantee service without any interruption. We will be operating and available for all your HVAC needs.

Our Fact Service Guarantee:

In keeping with FACT HVAC’s founding principles of fairness and transparency, we will not charge any additional “risk” or “emergency” fees, nor will we raise our pricing for any of our services in order to take advantage of any crisis. We will continue to deliver on our brand promises, and seek to be a role model in our industry.

-Team FACT | HVAC