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FACT HVAC FAQ

SCHEDULING YOUR SERVICE APPOINTMENT

How do I schedule an appointment?
To schedule an appointment, please call our office at 480-276-4658. Alternatively, you can submit service requests to [email protected]
What payment methods do you accept?
We accept payment via check, Visa, Mastercard, and Discover. At this time, we are no longer accepting cash, due to COVID-19
Will your technician be wearing a mask?
Yes! As we are taking COVID-19 very seriously, all of our technicians have the proper PPE (gloves, masks, shoe coverings, etc), and will be practicing social distancing while we are at your home. For more information on our company’s response and procedures in relation to COVID-19, please see here.
What areas do you service?

Currently we serve the greater Phoenix metropolitan area. For complete service area, please see our service area map here.

SCHEDULING A SEASONAL FACT CHECK

What is a Fact Check?
A Fact Check is a preventative maintenance appointment to make sure your HVAC system is in good working order. With each unit we inspect, you’ll receive our custom Fact Check Report, which is a detailed report on each system you have on your property.
What type of information is on a Fact Check Report?
Included in our Fact Check, is a detailed report diagnosing your equipment, notating various readings and metrics helpful to determine the health and wellness of your unit, and aid in early detection of possible recommended repairs. These reports serve as a great snapshot of information that could be used for any technician, home service personnel, or realtor to be able to quickly reference now and in the future.
How much does a Fact Check cost, and how can I schedule one?
Fact Checks’ are $60 per unit. To schedule an appointment, please give us a call at 480-276-4658.
Is this service covered by my home warranty?
Typically, no. The only way it would be covered by your home warranty is if you have added preventative maintenance to your existing policy and you have paid the additional fee directly to your home warranty company.
During a Fact Check, if the technician finds a repair, is it going to be more money?

As we work directly with your home warranty, if our technician finds a recommended repair, we will call into your home warranty company while we are there to receive a work order so we can usually cover that repair through your home warranty.

WORKING WITH YOUR HOME WARRANTY

How long does the authorization process normally take?
Once your report has been submitted to your home warranty, the authorization process will typically take 3-5 business days. We understand that when your HVAC system is not working that can be a long time to wait, so we encourage you to reach to your home warranty company to advocate for yourself.
Once parts are ordered, how long does it take to get in?
Part availability is dependent on a few different factors; current regional and national demands, age of equipment, etc. We’ll be sure to keep you informed every step of the way, and if there are any unique factors that may delay parts being available for your HVAC system.
How do I know types of repairs my home warranty will cover?
Coverage can vary depending on your policy and the home warranty company you have a policy with. We encourage you to consult your contract with your home warranty to better understand what your particular policy covers.
What are non-covered fees and how are they determined?
Non-covered fees are fees that your home warranty will not covered.

UNDERSTANDING YOUR EQUIPMENT

What types of HVAC units do you work on?
We work on all residential systems and we specialize in American Standard and Goodman systems.
What is the difference between R22 and 407C?
407c is an approved R22 substitute. It has been developed to help homeowners continue to own and operate and repair their R22 systems.
I’m looking for a mini split, but I’m not seeing any on your website. Do you sell these and why isn’t there pricing on your site for these types of units?
We sell and install ductless “mini-split” systems, we sell Mitsubishi and Daiken systems. Because of the diversity of each job we recommend a site visit to help you size and design the right system for your home.
I’m smelling a burning smell, what should I do?
Turn your unit off and call us 480-276-4658.
I was directed to let a coil thaw out. What does this mean and how do I do this prior to your arrival?
Sometimes when your A/C systems fail it can cause your unit to ice over. To thaw out your unit simply turn your thermostat off. Making sure that the unit is completely thawed out will allow our technicians to accurately diagnose your A/C system.