FACT HVAC FAQ
SCHEDULING YOUR SERVICE APPOINTMENT
How do I schedule an appointment?
What payment methods do you accept?
Will your technician be wearing a mask?
What areas do you service?
Currently we serve the greater Phoenix metropolitan area. For complete service area, please see our service area map here.
SCHEDULING A SEASONAL FACT CHECK
What is a FACT Check?
A FACT Check is a preventative maintenance appointment to make sure your HVAC system is in good working order. With each unit we inspect, you’ll receive our custom FACT Check Report, which is a detailed report on each system you have on your property.
What type of information is on a FACT Check Report?
Included in our FACT Check, is a detailed report diagnosing your equipment, notating various readings and metrics helpful to determine the health and wellness of your unit, and aid in early detection of possible recommended repairs. These reports serve as a great snapshot of information that could be used for any technician, home service personnel, or realtor to be able to quickly reference now and in the future.
How much does a FACT Check cost, and how can I schedule one?
Our FACT Check service is $79 per system. To schedule an appointment, please give us a call at 480-276-4658.
Is this service covered by my home warranty?
Typically, no. The only way it would be covered by your home warranty is if you have added preventative maintenance to your existing policy and you have paid the additional fee directly to your home warranty company.
During a FACT Check, if the technician finds a repair, is it going to be more money?
As we work directly with your home warranty, if our technician finds a recommended repair, we will call into your home warranty company while we are there to receive a work order so we can usually cover that repair through your home warranty.
WORKING WITH YOUR HOME WARRANTY
How long does the authorization process normally take?
Once parts are ordered, how long does it take to get in?
How do I know types of repairs my home warranty will cover?
What are non-covered fees and how are they determined?
Non-covered fees are fees that your home warranty will not cover.
UNDERSTANDING YOUR EQUIPMENT
What types of HVAC units do you work on?
Our technicians are trained to work on all brands of residential systems.