FACT HVAC FAQ
SCHEDULING YOUR SERVICE APPOINTMENT
How do I schedule an appointment?
What payment methods do you accept?
Will your technician be wearing a mask?
What areas do you service?
Currently we serve the greater Phoenix metropolitan area. For complete service area, please see our service area map here.
SCHEDULING A SEASONAL FACT CHECK
What is a Fact Check?
What type of information is on a Fact Check Report?
How much does a Fact Check cost, and how can I schedule one?
Is this service covered by my home warranty?
During a Fact Check, if the technician finds a repair, is it going to be more money?
As we work directly with your home warranty, if our technician finds a recommended repair, we will call into your home warranty company while we are there to receive a work order so we can usually cover that repair through your home warranty.
WORKING WITH YOUR HOME WARRANTY
How long does the authorization process normally take?
Once parts are ordered, how long does it take to get in?
How do I know types of repairs my home warranty will cover?
What are non-covered fees and how are they determined?
UNDERSTANDING YOUR EQUIPMENT
What types of HVAC units do you work on?
Our technicians are trained to work on all brands of residential systems.