Repair Service Information
The FACT HVAC Difference
- Our Techs are paid a living wage salary. Not sales commissions.
- Convenient text based communication with our office.
- (2) hour arrival windows instead of the standard (4) hour.
- Track your Tech so you know when they are en route.
- Online transparent pricing for you to compare quotes.
- Michael-Martin Moreno
Jay and the guys from Fact HVAC was awesome. Came out to give us an estimate for a home inspection we had done. But not only did he do that, he also found additional items that needed to be corrected. Stellar service!
- Jack Haworth
This was a great service experience! Mike, my technician arrived on time as scheduled, Diamond did a great job handling the scheduling, Mike was fast and very thorough. Showed me pictures of what he had done and had it running in a little over an hour. Outstanding!
- John Gubser
Tim was professional, prompt, diagnosed the problem quickly, and kept everything clean. He did a great job and I appreciate his work and everyone I spoke with at FACT over the phone.
Tim is a true professional, he is very knowledgeable and efficient. He had my unit running like new very quickly. He is also extremely tolerant of obnoxious dogs and the kind of guy you don’t mind having in your house.
- Jared Laabs
Just had a new unit installed on my roof. Every step of dealing with FACT HVAC was great. All staff were helpful, knowledgeable and friendly. The crew had the whole job done under 3 hours. 11/10 would recommend.
- Michael Raphael
Tim, our serviceman, was prompt, professional and personable in performing his service call.
He readily addressed our questions and concerns, providing detailed information as requested. We were very satisfied in general and will retain Fact HVAC for annual inspections.
L & M Raphael
- Chad Wolver
We couldn't be more happy with our decision to use FACT HVAC. Andrew and his technicians were timely, communicative, and demonstrated the highest integrity. I highly recommend you use them! We had a terrific experience and they exceeded our expectations.
- Gary Klein
Great customer service! Cesilee and Jess were great. Thanks for all your hard work. I'm sure the long hours on these hot summer days can be tough. Thanks again for a job well done.
- Chase Acosta
We called at 1:30PM and was able to get a same day appointment. Our tech, Mario, was onsite within 90 minutes and quickly resolved our issue! Very friendly and knowledgeable.
- Tyler Wilkins
Our technician was ahead of schedule and came early. He was quickly able to diagnose the problem and get it resolved. Now we're back to a cool home, much more comfortable. Thank you!
- Thomas MacDonald
"Customer service from beginning to end! Polite techs and left it cleaner than they found it. Explained everything along the way including a recycler picking up the old equipment.".
- Mars V
Showed up within the scheduled timeframe. Very personable and completed the work quickly. The office was also very helpful and friendly.
- j Smith
Wow! The level of communication was unlike any other I've encountered from a service: fantastic! They got us back to cold A/C as soon as possible and I would call them again if our other unit runs into trouble too. Thank you!
- Greg Peterson
JB did a great job. He was on time, very professional and quickly resolved the issue. The entire process was outstanding. Quick response and great communication. Thank you!
- Jim Albany
The technician showed up on time & professional in the work performed. He explained what was being done and answered all our questions. Thanks for restoring our air conditioning!
- Eduardo Venegas
"This is our second home where Terry & his crew has installed a split A/C unit for our garages. We trust him to give us a quality job with reliability & efficacy. And so far we have not been disappointed.".
- Tyler Snyder
Positive: Punctuality, Quality, Responsiveness, Value
- Melissa Ross
Positive: Punctuality, Quality, ResponsivenessEveryone I dealt with was Amazing. Very friendly and accommodating. Would definitely recommend FACT HVAC to anyone in need of heating & air conditioning needs.
- Manuel Anaya
"David communicated with me every step of the way. The entire process was very transparent and I never felt pressured to accept additional services."
- Melissa Ross
Everyone I dealt with was Amazing. Very friendly and accommodating. Would definitely recommend FACT HVAC to anyone in need of heating & air conditioning needs.