"Our AC died at the most inconvenient time (as always). I found FACT online and called them. They came out in just over an hour. Ruben was great. He found the problem in minutes and we had cold air in no time. We thought the worst and we wouldn’t have known if they had added more “issues” but Ruben tested, diagnosed and fixed the exact problem and only charged us for that repair. We have found our ONLY AC service company. Thank you FACT and thank you Ruben."
"Ruben was very friendly and did a great job. I appreciated his professionalism. I would love to have him back anytime."
Positive: Punctuality, Quality, Responsiveness, Value
Ruben was very polite and professional. Approached the issue right away. Was very honest about the problem cause and how to fix it. Added some isolation to the pipes. Recommended
We met with the best professional A/C technician. Terry was professional, competent, and thorough. Thank you for the excellent service.
This company is great! They are fair, honest, affordable and reliable. Our tech Ruben was able to diagnosis ad fix a problem that other AC companies could not find or correct. I highly recommend this company!
Excellent communication updates and service.
Fact HVAC is the best. I had three estimates for the replacement and Andrew was the only one that really explained it all (didn't "talk down" to me) and had a great price and warranty. We had a problem with the new system within 2 months, and when I called, they jumped on it. Out the next day (and it was a Sunday) and replaced some faulty parts (manufacturer's problem not theirs). No problems since and I am very satisfied. Good to know that they keep their promises on warranty, and executed in a timely manner!
"Terry did a great job getting our AC unit up and running!!!"I will recommend them to everyone who has an AC need. So refreshing to find a company and crew who provide honest work and service at an honest price!
Trust. You can trust the FACT team to be honest, do excellent work, and they are competitively priced. I use them rather than use my home warranty because of the level of confidence I have in their company. What more do you want from HVAC services in Arizona other than excellent work from trained professionals at a fair price! FACT deserves your business.
I was able to schedule my next day appointment through their app at 7pm the night before. Terry came out as scheduled and he was very informative and did exactly what he explained to us that he would do."
"Best tech and this was a quick appnt which is much appreciated."
The team at Fact have been a pleasure to work with. I’ve spent the last couple months working with them through what started as a George Brazil inspection that led to a high price replacement quote that led to a home warranty ticket that eventually led to getting a new unit installed by Fact. They were helpful every step of the way and in the end I saved thousands on a comparable York system to what GB would have installed. From the home warranty work, to the install, to follow up support to make sure my system is running properly, Fact was great. Highly recommend especially if you’re a current “big AC” customer looking for another route.
Ruben did a great job, he was professional and got right to the problem. We will definitively call them for regular service in the future. Thank you for getting our home AC working again.
We just had our unit replaced with fact HVAC. It was an easy online process, a real person was quickly and easily accessible for any questions, professional and personable installers. Even the dogs like them! Thanks guys for a great experience. Would definitely recommend highly.
