Testimonials
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Alexandra Lueck
10/10/2024
Johnny from the Fact HVAC team is phenomenal. He was patient and explained everything clearly. His attention to detail and calm demeanor made the new information easy to understand. He provided clear next steps, resulting in an amazing interaction and a great impression of the company. Highly recommend!
Jake Hylton
10/04/2024
FACT HVAC has never once let me down. Whether it is for my own house, my friends, or my real estate clients, they are the only HVAC company in town I trust. 4 years working with them and never once an issue, a seedy upsell, or an unreasonable quote. If you're not using FACT HVAC, you're missing out and probably spending too much money.
Amanda Bateson
9/13/2024
These guys really helped me out. I had a broken AC, not working on 108 degree day. I called 8 other companies that weren’t available (even though some advertised 24hr care). Kyle stayed until 9pm to fix my AC. Truly amazing service. And I thought reasonable pricing as well. First time customer and I will be returning. Thanks so much for saving the day.
Rick N
9/09/2024
FACT has always treated us right. They've installed both of our AC units and serviced them. This week I had them come out due to an unusual situation. We're remodeling our closet with new IKEA cabinets and unfortunately the tall cabinets will block the access hole in our ceiling where techs climb up to service the AC items in the attic. We had a different access hole in our garage but I didn't know if it was up to code or not. So I asked FACT to come out and advise. Manager / owner Terry came out, climbed up in the attic, and then said that access hole would meet code if I just attached plywood to some of the studs to provide a safe walkway to the AC items. What a nice guy, and it's a relief to know we can complete our closet remodel and not violate any code issues by just doing a few enhancements. Plus, Terry said "no charge" when I wanted to pay their normal maintenance fee for coming out. This is a great company to do business with!
Denis Lawson
8/26/2024
On time / Courteous / Professional / High level of technical knowledge / Very thorough / Excellent cleanup and final checks on operating system. Company did fail to share with me that combining two 110 V lines [220V] could create a need for “two grounding kits” priced at $500.00+ i.e. surge protector. . Other than this oversight, I would recommend FACT HVAC for this type of service. Johnnie came out and double checked system; monitored system. Nothing he see was not working...did check the drainage sensor on the drip pan.
Richard T
7/16/2024
The folks at FACT are very responsive and professional. Installation of 2 new HVAC systems went smooth, the team did a great job! Kyl was my service tech tonight, he was very prompt, professional and courteous in followup to the install. Thank you Kyl! FACT is very fortunate to have you as an employee.
Alan Ramey
7/16/2024
It’s a FACT that this company is really good. From the initial visit which generated a fantastic quote to the seamless install, I’m really impressed with my experience with FACT HVAC. It’s easy to dismiss a company’s worth when everything goes well. The true test of character is when something does not go according to plan and a company pivots to make it right. I mean, how many companies can take an order after normal working hours, find that the unit is unexpectedly out of stock, but still have an even higher SEER2 rated unit installed in less than 18 hours total? FACT HVAC did that for me. Serious, I paid the deposit for the unit on Thursday at 5pm and it was running Friday by 11am. All thanks to Javen and crew (Julio, David, and Miguel)!