Testimonials

Came to my house within a couple hours of my initial call, diagnosed and fixed the issue quickly. Price was reasonable. Would recommend!

Replacing our old unit after 13 plus years with new Bosch unit. Fair prices and a solid warranty is why we are going with Fact AC.

Technician quickly found issue and resolved it.

Kyl came out today to access a problem presumably with my damper system. This is the third time FACT has been out to access the problem, but Kyle was the first person patient enough to just sit there and wait for something to fail. Turned out to be a bad motor in my damper system. The problem is intermittent and that’s why it was so hard to catch. Thank you Kyle for being so through!!! Trista called me right away telling me the part was in and could be installed the next day. Thank you Trista for always having a cheerful tone and always making my concern feel like a priority!!!

Outstanding workmanship and customer service, highly recommend!

Kyl came out today to access a problem presumably with my damper system. This is the third time FACT has been out to access the problem, but Kyle was the first person patient enough to just sit there and wait for something to fail. Turned out to be a bad motor in my damper system. The problem is intermittent and that’s why it was so hard to catch. Thank you Kyle for being so through!!! Trista called me right away telling me the part was in and could be installed the next day. Thank you Trista for always having a cheerful tone and always making my concern feel like a priority!!!

Service man was prompt and respectful

From the beginning of the call to the end of the Sooo time t, it was a pleasant experience. the customer service representative was friendly, curteous and attentive. The tech Kyl was great with communication. Also very friendly and polite. Thank you for coming out and helping us in a time of great need.

Kyl was awesome. He diagnosed the problems quickly & fixed the issues. All repairs were done within an hour and the system was up and running.

Kyle was Great and got our ac back up and running again. Ty Very Much. Brian

Johnny was awesome. Got the job done and the AC up and running very quickly.

Wonderful! Of course A/C breaks as it’s 115 outside, and I actually got a Monday appointment scheduled! They were quick to schedule, high-tech with the text of the schedule, name,, and photo of the technician. He arrived on schedule, and couldn’t have been more pleasant and professional. These guys are the BEST!

Johnny did our service today. He was very knowledgable and very nice. He installed a few things to our unit to protect it from outage or compressor issue. I would recommend this company 100%

I loved everything about them, Except one thing is they never answered a call and didn't call back with left messages.

I've been SOOOOOOO happy to have found Fact HVAC this year. We had an HVAC company for a number of years that we trusted and counted on...but, the owner suffered a serious injury and closed down. We went through a couple of other companies until we discovered Fact HVAC -- such a relief to again have a "go-to" HVAC company that we can rely on to be super responsive, perform excellent work and that is priced fairly. This is especially essential, IMO, in Arizona...even more so during this insane heatwave...but it is also so valuable to not have to go into a panic wondering who to call, and worrying a out how much they might rip you off and do shoddy work.
Thank goodness for the techs at Fact -- because working out in this heat is unimaginable to me, but Kyl has been out to our place first to do a seasonal system check/tune-up and coil cleaning in Spring, and now today to flush out a blocked drain line that had flooded into the house....all because wasps found a way in to build a nest that clogged the line.
I've also referred Fact HVAC to a couple of friends who both were having no luck getting their regular companies to come out to fix their broken systems, let alone even return their calls. In both cases, they found Fact to be very responsive, and they were happy with their work. I was thrilled to have been able to help friends out simply by having a company in my pocket that I could confidently recommend.
Thanks very much to our technician, Kyl! and also to Fact HVAC for running a good, organized company with competent, professional and friendly staff. I can't imagine even wanting to be in the AC business in this climate, but we would all be suffering without them!

Our 3 year old Trane system was not keeping our home well balanced. Many hot and cold spots. These guys came out and did a detailed analysis of the system and current balance and offered a reasonably priced approach to balance the system. Install was on-time and professional. Home is well balance and everyone is happy and comfy! They Rock!

Update: AC went out today, unrelated to any prior work they dud. Called and they were out within a few hours. Condensation drain pan was plugged, cause emergency overflow switch to trigger. Fixed, tested, working great. "Johnny" was on the spot. These guys rock!

Honest, reliable and dependable. Kyle was very courteous and explained everything he did.
I’ve used FACT to work on my A/C several times and I’ve never been disappointed.

Wonderful! Of course A/C breaks as it’s 115 outside, and I actually got a Monday appointment scheduled! They were quick to schedule, high-tech with the text of the schedule, name,, and photo of the technician. He arrived on schedule, and couldn’t have been more pleasant and professional. These guys are the BEST!

Install new unit. Very smooth results. Still awaiting warranty papers. Been 4 weeks. Good place to use

My thermostat went out and they instructed me what was wrong. A battery change and it’s back on. Appreciate them not trying to get a service call for that little thing.