- Gary Klein
Great customer service! Cesilee and Jess were great. Thanks for all your hard work. I'm sure the long hours on these hot summer days can be tough. Thanks again for a job well done.
- Chase Acosta
We called at 1:30PM and was able to get a same day appointment. Our tech, Mario, was onsite within 90 minutes and quickly resolved our issue! Very friendly and knowledgeable.
- Tyler Wilkins
Our technician was ahead of schedule and came early. He was quickly able to diagnose the problem and get it resolved. Now we're back to a cool home, much more comfortable. Thank you!
- Thomas MacDonald
"Customer service from beginning to end! Polite techs and left it cleaner than they found it. Explained everything along the way including a recycler picking up the old equipment.".
- Mars V
Showed up within the scheduled timeframe. Very personable and completed the work quickly. The office was also very helpful and friendly.
- j Smith
Wow! The level of communication was unlike any other I've encountered from a service: fantastic! They got us back to cold A/C as soon as possible and I would call them again if our other unit runs into trouble too. Thank you!
- Greg Peterson
JB did a great job. He was on time, very professional and quickly resolved the issue. The entire process was outstanding. Quick response and great communication. Thank you!
- Jim Albany
The technician showed up on time & professional in the work performed. He explained what was being done and answered all our questions. Thanks for restoring our air conditioning!
- Eduardo Venegas
"This is our second home where Terry & his crew has installed a split A/C unit for our garages. We trust him to give us a quality job with reliability & efficacy. And so far we have not been disappointed.".
- Tyler Snyder
Positive: Punctuality, Quality, Responsiveness, Value
- Melissa Ross
Positive: Punctuality, Quality, ResponsivenessEveryone I dealt with was Amazing. Very friendly and accommodating. Would definitely recommend FACT HVAC to anyone in need of heating & air conditioning needs.
- Manuel Anaya
"David communicated with me every step of the way. The entire process was very transparent and I never felt pressured to accept additional services."
- Melissa Ross
Everyone I dealt with was Amazing. Very friendly and accommodating. Would definitely recommend FACT HVAC to anyone in need of heating & air conditioning needs.
- David Reed
"He did an excellent job great customer service. Very thorough."
- John Carlson
"Ruben was great. He identified problem as improper wiring and fixed it. Too bad last first American vendor was not quailed to wire motor resulting in new claim. So again I must pay for vendor incompetence!"
- Ron Alfonso
Positive: Punctuality, Quality, Responsiveness, ValueRuben was very helpful and knowledgable and very courteous upon his arrival and service.
- Alexis P. Johnson
David checked everything thoroughly and even helped me figure out our gas fireplace. Thanks!
- Anne Kleinman
We met with the best professional A/C technician. Terry was professional, competent, and thorough. Thank you for the excellent service.
- Travis Johnson
David was early but called to ask if that was convenient and it was appreciated. He was professional friendly and attentive to his work. He informed me of his findings. Will continue to use FACT with such conscientious technicians.
- Michael Eagan
Ruben was very professional and he kept me informed of his findings and provided options to solve the problem.