FACT HVAC Testimonials

"I appreciate Mario explaining the condition of each unit and future service recommendations. He is very polite, knowledgeable and respectful of the tenants. Thank you. 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️".

Our technician was very friendly and efficient in evaluating our AC and doing the needed repair. I was also impressed that they could schedule us within a week (for a non-emergent issue). We will definitely use FACT again and recommend to our neighbors!

Wonderful company. Wouldn't consider anyone else. No need to worry, they are all honest and do the best work. On time and professional in every way.

Mario was right on time and did a great job getting my units ready for winter. I had a few concerns and he was able to address each one. I feel confident firing up my units and being cozy this winter. Thanks, Mario!

"Great experience! Fast, timely, professional and affordable. I would recommend Mario and FACT HVAC for any service. Mario was polite and pleasant to work with.".

Installed new mini split. Great install crew! Unit works very well. I recommend the company and a mini split system.

I was scheduled ASAP which is great since the AC is essential in AZ. Josh showed up early and did a thorough job. My warranty company assigned Fact HVAC to my service request but I’d call them for service if needed. Great job.

Jay and the guys from Fact HVAC was awesome. Came out to give us an estimate for a home inspection we had done. But not only did he do that, he also found additional items that needed to be corrected. Stellar service!

This was a great service experience! Mike, my technician arrived on time as scheduled, Diamond did a great job handling the scheduling, Mike was fast and very thorough. Showed me pictures of what he had done and had it running in a little over an hour. Outstanding!

Tim was professional, prompt, diagnosed the problem quickly, and kept everything clean. He did a great job and I appreciate his work and everyone I spoke with at FACT over the phone.

Tim is a true professional, he is very knowledgeable and efficient. He had my unit running like new very quickly. He is also extremely tolerant of obnoxious dogs and the kind of guy you don’t mind having in your house.

Just had a new unit installed on my roof. Every step of dealing with FACT HVAC was great. All staff were helpful, knowledgeable and friendly. The crew had the whole job done under 3 hours. 11/10 would recommend.

Tim, our serviceman, was prompt, professional and personable in performing his service call.
He readily addressed our questions and concerns, providing detailed information as requested. We were very satisfied in general and will retain Fact HVAC for annual inspections.
L & M Raphael

We couldn't be more happy with our decision to use FACT HVAC. Andrew and his technicians were timely, communicative, and demonstrated the highest integrity. I highly recommend you use them! We had a terrific experience and they exceeded our expectations.

Great customer service! Cesilee and Jess were great. Thanks for all your hard work. I'm sure the long hours on these hot summer days can be tough. Thanks again for a job well done.

We called at 1:30PM and was able to get a same day appointment. Our tech, Mario, was onsite within 90 minutes and quickly resolved our issue! Very friendly and knowledgeable.

Our technician was ahead of schedule and came early. He was quickly able to diagnose the problem and get it resolved. Now we're back to a cool home, much more comfortable. Thank you!

"Customer service from beginning to end! Polite techs and left it cleaner than they found it. Explained everything along the way including a recycler picking up the old equipment.".

Showed up within the scheduled timeframe. Very personable and completed the work quickly. The office was also very helpful and friendly.

Wow! The level of communication was unlike any other I've encountered from a service: fantastic! They got us back to cold A/C as soon as possible and I would call them again if our other unit runs into trouble too. Thank you!