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Testimonials

heriberto mercado Avatar
heriberto mercado
TheF FACT HVAC technicians Johnny & Elias were very professional and knowledgeable. They explained precisely what they were doing and why they were doing it. They advised me what needed to be done immediately and what could be done on the next maintenance appointment. Thank you very much for your service and professionalism!!!
Prentice Moore Avatar
Prentice Moore
Great service. The technician arrived on time and clearly explained the issues and necessary repairs. My AC is now running great! Thank you FACT HVAC!
Edward Barajas Avatar
Edward Barajas
Technician was prompt, courteous and resolved the situation. Gave suggestion on available services. The Technician has been here in the past for tune up services. I'm very pleased with the service.
Jesse Brimhall Avatar
Jesse Brimhall
Technician Kyl was courteous and knowledgeable. Repairs were quick and we are very happy with the results!
Michael Broudy Avatar
Michael Broudy
Johnny has been my service rep the last couple of times and he’s always on it! His service, attitude and knowledge is always top notch. Would absolutely recommend him and FACT HVAC!
Mary Lee Montfort Avatar
Mary Lee Montfort
Kyl is excellent and really knowledgeable. We’ve used them exclusively since buying our condo and Kyl found several things last Winter that needed to be adjusted…none of them carried an extra cost and we so appreciated that. Now we are onto easy maintenance. Highly recommend FACT HVAC!
Rick N Avatar
Rick N
This past summer we endured A/C problems seemingly without end with other companies, until we had FACT HVAC install a new Bosch A/C heat pump. These guys were great -- prompt responses, quick install, very professional and friendly staff from project manager Ruben to all the install techs. Our new Bosch system works flawlessly. Thank you FACT HVAC!!!
Rose Marie Stremel Avatar
Rose Marie Stremel
Kyle is very professional, polite and thorough technician.
Jose Miranda Avatar
Jose Miranda
Very good. Respectable. Didn't try to rip me off. Gave me a very competitive price. The company I had before, I think, tried to take advantage of the situation. Good young people. Interested in the customer.
David L. Farrell Avatar
David L. Farrell
Johnny arrived early and did a prompt job. The location map tracker you have is excellent. Shows exactly where someone is in real time - pretty cool. Scheduling was really good as well Trista was really nice and cared about me, always pleasant on the phone, just really nice experience all around. Thx, David
Michael Burdell Avatar
Michael Burdell
Came to my house within a couple hours of my initial call, diagnosed and fixed the issue quickly. Price was reasonable. Would recommend!
David Ampha Avatar
David Ampha
Replacing our old unit after 13 plus years with new Bosch unit. Fair prices and a solid warranty is why we are going with Fact AC.
Gigi Avatar
Gigi
Outstanding workmanship and customer service, highly recommend!
Michael Bell Avatar
Michael Bell
Technician quickly found issue and resolved it.
Robert LaBarre Avatar
Robert LaBarre
Kyl came out today to access a problem presumably with my damper system. This is the third time FACT has been out to access the problem, but Kyle was the first person patient enough to just sit there and wait for something to fail. Turned out to be a bad motor in my damper system. The problem is intermittent and that’s why it was so hard to catch. Thank you Kyle for being so through!!! Trista called me right away telling me the part was in and could be installed the next day. Thank you Trista for always having a cheerful tone and always making my concern feel like a priority!!!
Robert LaBarre Avatar
Robert LaBarre
Kyl came out today to access a problem presumably with my damper system. This is the third time FACT has been out to access the problem, but Kyle was the first person patient enough to just sit there and wait for something to fail. Turned out to be a bad motor in my damper system. The problem is intermittent and that’s why it was so hard to catch. Thank you Kyle for being so through!!! Trista called me right away telling me the part was in and could be installed the next day. Thank you Trista for always having a cheerful tone and always making my concern feel like a priority!!!
Lynne Long Avatar
Lynne Long
Service man was prompt and respectful
Michelle Hill Avatar
Michelle Hill
From the beginning of the call to the end of the Sooo time t, it was a pleasant experience. the customer service representative was friendly, curteous and attentive. The tech Kyl was great with communication. Also very friendly and polite. Thank you for coming out and helping us in a time of great need.
Anil Mukkamala Avatar
Anil Mukkamala
Kyl was awesome. He diagnosed the problems quickly & fixed the issues. All repairs were done within an hour and the system was up and running.
Brian Pepi Avatar
Brian Pepi
Kyle was Great and got our ac back up and running again. Ty Very Much. Brian

Testimonials

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