Wow! The level of communication was unlike any other I've encountered from a service: fantastic! They got us back to cold A/C as soon as possible and I would call them again if our other unit runs into trouble too. Thank you!

Well....It all started by the front desk not giving any information to the techs as far as the situation they were walking into. They showed up with no ladder. No part to be replaced and at 8:30 at night. My AC had went out. The tech said he'd put me on the schedule for the next morning so he could order the part. He never scheduled us. All I kept hearing was "it's been escalated". In the end, they never fixed my AC. I went with Alien Air Conditioning. Better results.