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fact HVAC

NEW UNIT INFORMATION

ABOUT US

Founded in 2018, FACT HVAC was created to bring service and transparency back to the HVAC industry. With more than 40 years of combined experience, we saw the need for change in how this critical service operates, and how transparency and innovation needed to be the focal point for that change.

By dedicating ourselves to honesty, transparency, and service that puts the customer first, we are at the forefront of changing an industry that has operated the same archaic way for decades. We look forward to earning your trust as well as we continue to find new and modern ways to provide cooling and heating services to Arizona.

WHAT WE DO

Repair

Repair

Our techicians are rewarded for the quality of repair, and satisfaction of the customer. Not Sales.

Schedule Repair

Repair

Maintain

Performing seasonal maintenance is key to maximizing the life of your HVAC unit

Schedule Maintenance

Repair

Replace

We make shopping online for a new, quality HVAC system for your home easy.

Find your new AC

WHAT SETS US APART

Fact HVAC was built on the tenants of transparency, fair-pricing, and customer-first service. We strive to empower our community and customers with the facts. We do this by providing easy access to information, proactive communication that’s down-to-earth and approachable, and debunking myths of a tired, old industry.

fact hvac

WHERE WE EXCEL

FACT-BASED

FACT-BASED

Solutions

RESPONSIVE

RESPONSIVE

Communication

proactive

PROACTIVE

Repairs

By offering our customers the ability to schedule appointments online, receive text alerts, real-time technician tracking, and the continued development of a maintenance plan unlike anything available in the industry, we are able to provide HVAC service that can not be found anywhere else.

REVIEWS

Don’t take our word for it! Here are some of the things our customers have said about us…
  • Jenna Roller Avatar

    Our technician was very friendly and efficient in evaluating our AC and doing the needed repair. I was also impressed that they could schedule us within a week (for a non-emergent issue). We will definitely use FACT again and recommend to our neighbors!

    Jenna Roller 4 months ago
    nancy pope Avatar

    Wonderful company. Wouldn't consider anyone else. No need to worry, they are all honest and do the best work. On time and professional in every way.

    nancy pope 8 months ago
    pamela jose Avatar

    Mario was right on time and did a great job getting my units ready for winter. I had a few concerns and he was able to address each one. I feel confident firing up my units and being cozy this winter. Thanks, Mario!

    pamela jose 9 months ago
    Debra Rivera Avatar

    "Great experience! Fast, timely, professional and affordable. I would recommend Mario and FACT HVAC for any service. Mario was polite and pleasant to work with.".

    Debra Rivera 9 months ago
    Brenda Brasch Avatar

    Installed new mini split. Great install crew! Unit works very well. I recommend the company and a mini split system.

    Brenda Brasch 10 months ago
    Jody Pratt Avatar

    I was scheduled ASAP which is great since the AC is essential in AZ. Josh showed up early and did a thorough job. My warranty company assigned Fact HVAC to my service request but I’d call them for service if needed. Great job.

    Jody Pratt 10 months ago
  • Michael-Martin Moreno Avatar

    Jay and the guys from Fact HVAC was awesome. Came out to give us an estimate for a home inspection we had done. But not only did he do that, he also found additional items that needed to be corrected. Stellar service!

    Michael-Martin Moreno 11 months ago
    Jack Haworth Avatar

    This was a great service experience! Mike, my technician arrived on time as scheduled, Diamond did a great job handling the scheduling, Mike was fast and very thorough. Showed me pictures of what he had done and had it running in a little over an hour. Outstanding!

    Jack Haworth 11 months ago
    John Gubser Avatar

    Tim was professional, prompt, diagnosed the problem quickly, and kept everything clean. He did a great job and I appreciate his work and everyone I spoke with at FACT over the phone.

    John Gubser 1 year ago
    Melody Avatar

    Tim is a true professional, he is very knowledgeable and efficient. He had my unit running like new very quickly. He is also extremely tolerant of obnoxious dogs and the kind of guy you don’t mind having in your house.

    Melody 1 year ago
    Jared Laabs Avatar

    Just had a new unit installed on my roof. Every step of dealing with FACT HVAC was great. All staff were helpful, knowledgeable and friendly. The crew had the whole job done under 3 hours. 11/10 would recommend.

    Jared Laabs 1 year ago
    Michael Raphael Avatar

    Tim, our serviceman, was prompt, professional and personable in performing his service call.
    He readily addressed our questions and concerns, providing detailed information as requested. We were very satisfied in general and will retain Fact HVAC for annual inspections.
    L & M Raphael

    Michael Raphael 1 year ago
  • Chad Wolver Avatar

    We couldn't be more happy with our decision to use FACT HVAC. Andrew and his technicians were timely, communicative, and demonstrated the highest integrity. I highly recommend you use them! We had a terrific experience and they exceeded our expectations.

    Chad Wolver 1 year ago
    Gary Klein Avatar

    Great customer service! Cesilee and Jess were great. Thanks for all your hard work. I'm sure the long hours on these hot summer days can be tough. Thanks again for a job well done.

    Gary Klein 1 year ago
    Chase Acosta Avatar

    We called at 1:30PM and was able to get a same day appointment. Our tech, Mario, was onsite within 90 minutes and quickly resolved our issue! Very friendly and knowledgeable.

    Chase Acosta 1 year ago
    Tyler Wilkins Avatar

    Our technician was ahead of schedule and came early. He was quickly able to diagnose the problem and get it resolved. Now we're back to a cool home, much more comfortable. Thank you!

    Tyler Wilkins 1 year ago
    Thomas MacDonald Avatar

    "Customer service from beginning to end! Polite techs and left it cleaner than they found it. Explained everything along the way including a recycler picking up the old equipment.".

    Thomas MacDonald 1 year ago
    Mars V Avatar

    Showed up within the scheduled timeframe. Very personable and completed the work quickly. The office was also very helpful and friendly.

    Mars V 1 year ago
  • j Smith Avatar

    Wow! The level of communication was unlike any other I've encountered from a service: fantastic! They got us back to cold A/C as soon as possible and I would call them again if our other unit runs into trouble too. Thank you!

    j Smith 1 year ago
    Greg Peterson Avatar

    JB did a great job. He was on time, very professional and quickly resolved the issue. The entire process was outstanding. Quick response and great communication. Thank you!

    Greg Peterson 1 year ago
    Jim Albany Avatar

    The technician showed up on time & professional in the work performed. He explained what was being done and answered all our questions. Thanks for restoring our air conditioning!

    Jim Albany 1 year ago
    Eduardo Venegas Avatar

    "This is our second home where Terry & his crew has installed a split A/C unit for our garages. We trust him to give us a quality job with reliability & efficacy. And so far we have not been disappointed.".

    Eduardo Venegas 1 year ago
    Tyler Snyder Avatar

    Positive: Punctuality, Quality, Responsiveness, Value

    Tyler Snyder 1 year ago
    Melissa Ross Avatar

    Positive: Punctuality, Quality, ResponsivenessEveryone I dealt with was Amazing. Very friendly and accommodating. Would definitely recommend FACT HVAC to anyone in need of heating & air conditioning needs.

    Melissa Ross 1 year ago
  • Manuel Anaya Avatar

    "David communicated with me every step of the way. The entire process was very transparent and I never felt pressured to accept additional services."

    Manuel Anaya 1 year ago
    Melissa Ross Avatar

    Everyone I dealt with was Amazing. Very friendly and accommodating. Would definitely recommend FACT HVAC to anyone in need of heating & air conditioning needs.

    Melissa Ross 1 year ago
    John Carlson Avatar

    "Ruben was great. He identified problem as improper wiring and fixed it. Too bad last first American vendor was not quailed to wire motor resulting in new claim. So again I must pay for vendor incompetence!"

    John Carlson 1 year ago
    David Reed Avatar

    "He did an excellent job great customer service. Very thorough."

    David Reed 1 year ago
    Ron Alfonso Avatar

    Positive: Punctuality, Quality, Responsiveness, ValueRuben was very helpful and knowledgable and very courteous upon his arrival and service.

    Ron Alfonso 1 year ago
    Anne Kleinman Avatar

    We met with the best professional A/C technician. Terry was professional, competent, and thorough. Thank you for the excellent service.

    Anne Kleinman 1 year ago
  • Alexis P. Johnson Avatar

    David checked everything thoroughly and even helped me figure out our gas fireplace. Thanks!

    Alexis P. Johnson 1 year ago
    Travis Johnson Avatar

    David was early but called to ask if that was convenient and it was appreciated. He was professional friendly and attentive to his work. He informed me of his findings. Will continue to use FACT with such conscientious technicians.

    Travis Johnson 1 year ago
    Billy Nichols Avatar

    David did a great job! On time and efficient while explaining everything. Highly recommend FACT!

    Billy Nichols 1 year ago
    Michael Eagan Avatar

    Ruben was very professional and he kept me informed of his findings and provided options to solve the problem.

    Michael Eagan 1 year ago
    Lori Culotta Avatar

    "Terry did a great job getting our AC unit up and running!!!"I will recommend them to everyone who has an AC need. So refreshing to find a company and crew who provide honest work and service at an honest price!

    Lori Culotta 2 years ago
    william quarles Avatar

    "Very professional and helpful!"

    william quarles 2 years ago

Choosing Your New Unit

BRANDS WE CARRY

We spend a lot of time deciding which HVAC brands to sell. We know it is important to offer our customers a selection of split and package equipment that will meet their unique needs. While there are many great manufacturing companies to choose from, we believe that American Standard and Goodman offer the perfect balance of price and quality. Both brands offer a wide variety of options and technology at different price points so you can choose the system that is best for you and your family. Most importantly, every system we sell from American Standard and Goodman comes with 10-year warranties on parts and labor, as well as 2 years of free maintenance.

  • American Standard
  • Goodman

With more than a century of providing home comfort, American Standard HVAC systems have a long history of reliability and customer satisfaction. They utilize the latest technology to keep you comfortable while maintaining energy efficiency. As a premium brand, American Standard provides top-quality HVAC equipment built to last through the harshest Arizona summers.

New Unit Information

Goodman HVAC systems provide quality equipment at a competitive price. They offer a wide range of single and two-stage systems, lifetime warranty on select compressors, and they are Energy Star certified. You also have the option of purchasing a two-stage system with their patented Comfort Bridge Technology that allows you to have a smart system without the need for a smart thermostat. Goodman HVAC systems are built to last at an affordable price.

New Unit Information

SHOPPING AS EASY AS 1-2-3!

  • 1Schedule your free in-home (or virtual) walk-through.
  • 2Review your proposal and send us any questions or concerns you may have.
  • 3Approve your proposal by sending your deposit (50%), and we’ll schedule your installation date

FINANCING OPTIONS

We are dedicated to providing the best solutions for our customers, and that included financing solutions. With our financing partners, most of our clients can find a solution that is right for them. Prequalification can be done over the phone in minutes, with no hard inquiries appearing on their credit. Whether it is 0% interest up to 5 years, no payments/no interest up to 18 months, or even more difficult credit cases, we’ll strive to offer a solution that works for you.*

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  • foundation

*on approved credit, underwriting decisions made by third-party partners

INSTALLATION DAY

Here’s what to expect on the day of your installation. Our team will arrive in the morning (with proper PPE) and get to work; focusing on the removal of old equipment, and then working through the installation. Afterward, a Project Manager will perform a final walk-through for quality assurance. Upon completion of the final walk-through, the remaining balance will be due.

After your installation, a recycling partner will pick up and remove your old equipment as per EPA guidelines. Additionally, all warranty information will be submitted in approx. 3-5 business days.

For more information on our COVID-19 response, please visit our website.

READY TO GET STARTED?

 

Or give us a call at 480-276-4658!

fact HVAC

New Unit Information