Testimonials

FACT HVAC is Amazing! If I could give 10 stars I would!! Trista even remembered me from when they worked with us at a different home 2 years ago. Johnny came out and was so nice, knowledgeable, professional and took the time to answer all my questions. I have told Anyone I know that needs anything heating or cooling to use FACT HVAC.

Patient and dedicated to complete the work to customer’s satisfaction. Two things I appreciate about Kyl’s efforts. Thank you.

Highly recommend! Came within 2 hrs of my call. Very informative Tech.

Inspected 3 properties. Kyle was professional, timely, and knowledgeable. They also were honest and helpful: appreciate all their help and will hire them again

Very informative and respectful.

Yesterday’s service was a bit different than prior services. Elias was nice and professional but some of the things we’ve loved about FACT HVAC is not being upsold on things. We’ve been with FACT for quite a few years, so we are familiar with how things have been. Normally when we’re sent the receipt, the tech takes pics of everything and includes that. This time it was nothing. The tech usually has shoe covers. No big deal here as we have them in case service people do not coming into our home. We’re only told things that NEED to be done, not bring upsold things that we really don’t need. This was 2 things: a surge protector for our unit which was around $300 and then to clean our coils & put anti corrosive stuff on it for $150. Both of these things have never been suggested as services FACT can do. I thought cleaning the coils was really steep and I told Elias that once we start using the A/C again, every week I spray down the coils. Even on our 23 yr old Carrier unit, FACT never upsold us or told us to replace the unit. This was the main reason we chose FACT to replace our unit 2 yrs ago, because they ran their business like it was about the customer and not just about making money. Why was the surge protector never mentioned the many times before or when the new unit was installed? We’ll still use FACT. Maybe Elias is new.

We have an older unit, but it is working well right now. We may need to service it in the future, at which time we will go through our warranty company.

appreciated quick response and FIX

Johnny was on time, courteous and hard working! Fast response.

Julio and David were amazing! They are extremely knowledgeable and solved each problem that they ran into! They worked hard the entire day installing my new system!

Elias was great. He was very informative and helpful. He did a fantastic job. We’re looking forward to using Fact again.

Good friendly workers

The service tech was professional, friendly, and helpful. I will definitely use this company again!!

Great customer service. Very knowledgeable. Respectable to the home. Answered all the questions and concerns. Professional and on time. Highly recommend. Kyl was great!

TheF FACT HVAC technicians Johnny & Elias were very professional and knowledgeable. They explained precisely what they were doing and why they were doing it. They advised me what needed to be done immediately and what could be done on the next maintenance appointment. Thank you very much for your service and professionalism!!!

Great service. The technician arrived on time and clearly explained the issues and necessary repairs. My AC is now running great! Thank you FACT HVAC!

Technician was prompt, courteous and resolved the situation. Gave suggestion on available services. The Technician has been here in the past for tune up services. I'm very pleased with the service.

Technician Kyl was courteous and knowledgeable. Repairs were quick and we are very happy with the results!

Johnny has been my service rep the last couple of times and he’s always on it! His service, attitude and knowledge is always top notch. Would absolutely recommend him and FACT HVAC!

This past summer we endured A/C problems seemingly without end with other companies, until we had FACT HVAC install a new Bosch A/C heat pump. These guys were great -- prompt responses, quick install, very professional and friendly staff from project manager Ruben to all the install techs. Our new Bosch system works flawlessly. Thank you FACT HVAC!!!